Help & support
Find a quick answer or tell us where you got stuck.
Common questions
My video is still processing. What should I do?
Open My clips and check the job status. Processing time depends on the video length and the queue. If the job shows an error or stops progressing, contact support with the job ID and the exact message you see.
Open My clipsWhy do my YouTube views differ from ClipperX analytics?
Views in date range come from YouTube’s daily channel report. That report can end before your selected end date. Published clips show lifetime video counts, which can be newer. Check the ‘Reported through’ date before comparing them. A dash means unavailable data; zero means the provider reported zero.
Check analyticsHow do I connect or reconnect a social account?
Open Social accounts and choose your platform. If analytics access is missing, select the read-only performance option and choose Update access. Complete the permission screen with the same channel you want to use.
Manage social accountsWhy didn’t a calendar reminder publish my clip?
A manual reminder does not upload or publish a video. Open the reminder, download your clip, and upload it to the platform yourself. For automatic publishing, check that the post uses automatic delivery and that its connected account is ready.
Open calendarWhere can I check my plan or get billing help?
Review your account in Settings. For a charge, refund, or subscription issue, email support with your account email, transaction date, and order ID. Never include your password, full card number, or access tokens.
Open settingsContact support
Describe what you expected and what happened instead. Include the exact error and a job or post ID if you have one.